Terms and Conditions

1.1 These Conditions apply to the Contract to the exclusion of all and any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing. The Order shall only be deemed to be accepted when the Supplier issues a written acceptance of the Order, at which point the Contract shall come into existence. The Contract constitutes the entire agreement between the parties. The Customer acknowledges that it has not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of the Supplier which is not set out in the Contract.

1.2 All terms of the contract between the purchaser and the company are contained in this document. No representation is made or given by the company save as appears herein. No Variation of or addition to the work specified in the contract shall haveeffect unless agreed in writing under the signatures of a duly authorised officer of the company.

1.3 The purchaser shall grant the companies employees access to the premises at reasonable times for the purpose of taking measurements and carrying out the specified works.

1.4 Representatives samples are used to demonstrate a typical window and its composition. Windows and doors shown in the contract will be measured and manufactured in a way suitable by the company and the right to reserve modification.

1.5a The company guarantees to repair or replace free of charge, any defective unit manufactured and installed into UPVC by them within 10 years from the date of the contract. Sealed units into wooden frames are guaranteed for the maximum of 1 year. This guyarantee is given in addition to and not substitution for customers rights under common law. All guarantees are non-transferable unless requested in writing by the original customer, stating the installation address, invoice number and date. A decision whether to accept the transfer of the guarantee will be at the companies discretion. If this is accepted an administration fee will be charged, which will be calculated on the original cost or the works (minimum charge of £50.00). The guarantee can only be transferred once on supply and install contracts only.

1.5b The company offers a standard 1 year manufacturers guarantee to all trade customers purchasing on a supply only basis. items will be required returned with proof of faulty manufacture.

1.6 Without prejudice to the generality of paragraph 1.2 herein no guarantee or warranty is given that the installation will reduce, eliminate or be free of condensation except between hermetically sealed glass, which is guaranteed for 10 years on supply and install contracts only.

1.7 The company is not responsible for any delays in installation caused by accident, fires, strikes, lockouts, shortage of materials or other causes beyond the companies control.

1.8 The comapny will make good any damage caused in the cause of installation to plaster, floor, rendering or brickwork immediatley surrounding any window or door installed. Subject to as forsaid the company acceots no responsibility for any damage resulting from structural or other defects in the property at which the installation is complete. Without prejudice to the limitations of this paragraph any claim by the purchaser for the compensation for damage done by the company within (whether under this paragraph or otherwise) must be made in writing to reach the company within seven days of such damage occuring in default of which the company will accept no liability therefore.

1.9 This is a binding contract and after seven days, not subject to cancellation by the purchaser,(if this request and agreed by the company, a fee covering any expense involved will be payable). The company reserves the right to cancel any orders at any time by refunding all monies paid.

1.10 Rubbish rubble will be removed from site on completion of the installation if requested.

1.11 The company and its employees can accept no responsibility for the requirement of any planning permission, planning applications or building regulation submission for conservatories, conservation areas and listed buildings. It is the responsibility of the client to attain planning approvals or building regulations for any proposed building enlargements or property alterations.

1.12 All Glass is best available, but glass manufacturers will not guarantee against minor imperfections and the company cannot be held responsible for such imperfections.

1.13 Electrical and plumbing istallations with associated components are guaranteed for 1 year on supply and installation contracts.


Upvc Windows, Doors and Conservatories local to King's Lynn, Terrington St Clement, Hunstanton, Downham Market,
Swaffham, Fakenham, Norwich, Peterborough, Cambridge, Boston and Spalding.
Over 30 years in the industry supplying the highest quality to our customers all over the country. British Craftsmanship At Its Best
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